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The Marina
Brattleboro, VT
Cost - 3 (out of 4)
Service - 1 (out of 4)
Ambiance - 3 (out of 4)
Expectations - 1 (out of 4)

I've been going to the Marina for years and have always had a good time and enjoyed myself. Lately, I'm not sure sure. I recently went and though my companion and I were seated right away we were quickly forgotten. They were busy, but not anything out of the ordinary. Our harried waitress was young and inexperienced which was fine. The problem was the owner who kept making eye contact with us, seeing that we'd been sitting there and then she did NOTHING but order the wait staff around: 'You need to give that table menus', 'the table over there needs something,' etc...I was really disgusted.

When our server finally took our drink order we waited 10 minutes before the drinks came, (again, she was doing as she was told by the owner) and then another long wait for our bowls of chili, which had no cheese on it. REDICULOUS!!!

When I see a total lack of management, ie: walking around the dining room to check on tables, interact with customers and warmly guide new wait staff to be proactive I get enraged. As a server myself I find it particularly offensive. Piss poor ball-dropping if you ask me.

2008-10-10
 
 





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